404 Error on home page (2024)

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SBounceZone

Friday

Participant

404 Error on home page

I'm hoping to get some help here. I seem to be expereinceing a 404 error on the home page of my website. All other pages work fine. This was a new development as my site has been active for months. I previsouly cleared my cache and it worked fine but seems to be popping up again. help!

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404 Error on home page (7)

Tideas

Sunday

Member

404 Error on home page

do we have an eta on a fix ?

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404 Error on home page (8)

AGTM-Consulti

Sunday

Member

404 Error on home page

I'm having the same problem - gtm-consulting.io

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404 Error on home page (9)

Jnix284404 Error on home page (10)

Monday

Hall of Famer | Elite Partner

404 Error on home page

Thank you for flagging@AGTM-Consulti, I'm sorry you're experiencing this and hope to get your website live again. As I mentioned, I have an open support ticket with HubSpot and they're actively working to identify the issue and find a permanent fix.

As a temporary solution, you can unpublish the affected page, then publish the page again to reset the cache on the server and allow the page to be live again.

This is impacting users differently, I've added your website to the support ticket - while I know it's not ideal to have your page down, if you can wait to implement the temporary solution it will give their engineers a better opportunity to identify the root cause.

If my reply answered your question please mark it as a solution to make it easier for others to find.


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404 Error on home page (11)

Jnix284404 Error on home page (12)

Sunday

Hall of Famer | Elite Partner

404 Error on home page

Hi@Tideaswith it being the weekend after HubSpot's Global Week of Rest, I didn't get confirmation from support until Thursday and the developers were investigating the issue as of Friday - I don't expect to have an update until Monday for what the ETA is.

If you can add your website URL here, I can include it in my ticket with support - the more examples they have of acounts actively experiencing the issue, the easier it will be to track down the cause and get a solution in place.

If my reply answered your question please mark it as a solution to make it easier for others to find.


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404 Error on home page (13)

truva404 Error on home page (14)

Saturday

Top Contributor | Partner

404 Error on home page

Hey@SBounceZone

If you encounter a 404 error for a HubSpot-hosted page,

check the following:

Published in HubSpot: Verify the content was published.

Page's URL: Make sure the URL entered is an exact match.

URL parameters: Remove all URL parameters.URL redirects: Ensure there are no broken redirects.

Network issue: Confirm there are no issues with the network.

DNS: Make sure there are no issues with the DNS provider.

For more information on this kindly check this article here:https://knowledge.hubspot.com/website-pages/troubleshoot-content-issues

If the issue persists, contact HubSpot Support.

If you found our post helpful in resolving your query kindly mark it as an accepted solution!

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404 Error on home page (15)

Jnix284404 Error on home page (16)

Saturday

Hall of Famer | Elite Partner

404 Error on home page

Hi@truvalooping you in on an issue regarding 404 errors that is impacting many HubSpot accounts - this is happening despite everything being properly configured and the website page is already live. I have an open ticket with support and the developers are working to find a fix for this issue.

If my reply answered your question please mark it as a solution to make it easier for others to find.


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404 Error on home page (17)

Jnix284404 Error on home page (18)

Friday

Hall of Famer | Elite Partner

404 Error on home page

Hi@SBounceZoneThis has popped up a few times over the last week in the community and I've opened a ticket with HubSpot's support - their developers are looking into it. If you have a paid account and can submit a ticket, you can reference ticket#15668088 so the rep knows it's related to the same issue.

As a temporary solution, the only thing I've found to work is to unpublish your home page and then publish again - this has worked for everyone so far, some have had to do this multiple times while others only once.

Please keep me posted if this happens again and I can add your website to the list on the ticket I have open.

If my reply answered your question please mark it as a solution to make it easier for others to find.


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404 Error on home page (19)

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404 Error on home page (2024)

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