suscription workflow (2024)

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suscription workflow (6)

PDelfinHipoli

Friday

Member

I am working on a workflow and need to allow re-enrollment for contacts who meet the enrollment criteria again after being unenrolled. Currently, I am facing an issue where a contact who meets both the enrollment and unenrollment criteria is not getting re-enrolled.

Could you please guide me on how to enable re-enrollment in the workflow so that contacts can be enrolled multiple times if they meet the enrollment criteria again after being unenrolled?

Thank you for your help.

Solved!Go to Solution.

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Workflows

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2 Accepted solutions

suscription workflow (7)

Solution

karstenkoehlersuscription workflow (8)

Monday

Hall of Famer | Partner

suscription workflow

SOLVE

@PDelfinHipoliwhen you click into the enrollment criteria, the left sidebar opens. In the left sidebar, you should then see a tab for reenrollment. Can you please share a screenshot of that?

suscription workflow (9)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

suscription workflow (10)

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suscription workflow (11)

Solution

PDelfinHipoli

Monday

Member

suscription workflow

SOLVE

Don't worry, I already saw how to achieve it, thank you very much

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suscription workflow (12)

karstenkoehlersuscription workflow (13)

Friday

Hall of Famer | Partner

suscription workflow

SOLVE

Hi@PDelfinHipoli,

Can you please share a screenshot of your enrollment and unenrollment criteria?

Generally, if you set unenrollment criteria, these are obeyed unconditionally. You would have to adjust them so that the contacts you want to enroll don't meet them.

Best regards

suscription workflow (14)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

suscription workflow (15)

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suscription workflow (16)

PDelfinHipoli

Friday

Member

suscription workflow

SOLVE

Hi, thanks for the response, this is what I have.suscription workflow (17)

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suscription workflow (18)

karstenkoehlersuscription workflow (19)

Saturday

Hall of Famer | Partner

suscription workflow

SOLVE

@PDelfinHipolicould you please share a screenshot of your reenrollment and unenrollment criteria, too?

suscription workflow (20)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

suscription workflow (21)

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suscription workflow (22)

PDelfinHipoli

Monday

Member

suscription workflow

SOLVE

I don't know the part in which to do that, in fact that's where I have a problem, if you could help me with how to do it, thank you very much

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suscription workflow (23)

Solution

karstenkoehlersuscription workflow (24)

Monday

Hall of Famer | Partner

suscription workflow

SOLVE

@PDelfinHipoliwhen you click into the enrollment criteria, the left sidebar opens. In the left sidebar, you should then see a tab for reenrollment. Can you please share a screenshot of that?

suscription workflow (25)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

suscription workflow (26)

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suscription workflow (27)

Solution

PDelfinHipoli

Monday

Member

suscription workflow

SOLVE

Don't worry, I already saw how to achieve it, thank you very much

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suscription workflow (28)

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suscription workflow (2024)

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